{"id":27175,"date":"2025-11-09T11:02:17","date_gmt":"2025-11-09T10:02:17","guid":{"rendered":"https:\/\/nanoo.travel\/general-and-special-conditions-of-sale\/"},"modified":"2026-03-04T16:05:50","modified_gmt":"2026-03-04T15:05:50","slug":"general-and-special-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/nanoo.travel\/en\/general-and-special-conditions-of-sale\/","title":{"rendered":"Our conditions and guarantees"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Nanoo Travel, we believe that a successful trip begins with a relationship of trust. That&#8217;s why we operate in strict compliance with Belgian legislation on package travel. <\/p>\n\n<p class=\"wp-block-paragraph\">Our aim is to enable you to travel with peace of mind, safe in the knowledge that your project and your investment are protected.<\/p>\n\n<h3 id=\"solid-guarantees-for-your-peace-of-mind\" class=\"wp-block-heading\">Solid guarantees for your peace of mind<\/h3>\n\n<p class=\"wp-block-paragraph\">Your financial security is essential. Nanoo Travel benefits from the compulsory guarantees provided by Belgian legislation, and works with leading insurance partners. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Guarantee against insolvency<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">In the event of financial default by the organizer, payments made by travelers are protected by a guarantee underwritten by MS Amlin Insurance SE.<br\/>(Policy no. LXX050365)<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Professional liability<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Nanoo Travel also benefits from professional liability coverage, underwritten by MS Amlin Insurance SE (Policy no. LXX 049281), covering all its activities in accordance with applicable legislation.<\/p>\n\n<h3 id=\"a-transparent-organization\" class=\"wp-block-heading\">A transparent organization<\/h3>\n\n<p class=\"wp-block-paragraph\">We attach great importance to providing clear information before confirming your trip.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Clear pricing<\/strong>: Every customized travel proposal clearly specifies which services are included and which are not.<\/li>\n\n\n\n<li><strong>Flexibility<\/strong>: If you can no longer leave, the law allows you to assign your contract to a third party, subject to the conditions applicable to the benefits reserved.<\/li>\n\n\n\n<li><strong>Assistance<\/strong>: In the event of any difficulty during your trip, Nanoo Travel will do its utmost to assist you and find a solution as quickly as possible.<\/li>\n<\/ul>\n\n<h3 id=\"your-responsibilities-in-a-nutshell\" class=\"wp-block-heading\">Your responsibilities in a nutshell<\/h3>\n\n<p class=\"wp-block-paragraph\">To ensure that your trip runs smoothly, you are responsible for providing certain information and taking certain steps.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Important information<\/strong>: Please let us know at the time of booking if you have any questions about health, allergies, special diets, administrative formalities or visas.<\/li>\n\n\n\n<li><strong>Trip payment<\/strong>: Unless otherwise specified in your sales contract, a deposit of 30% is required on signature, with the balance to be paid 60 days before departure.<\/li>\n\n\n\n<li><strong>During the trip<\/strong>: If you encounter any difficulties on site, please let us know as soon as possible so that we can intervene and help you as quickly as possible.<\/li>\n<\/ul>\n\n<h3 id=\"further-information\" class=\"wp-block-heading\">Further information<\/h3>\n\n<p class=\"wp-block-paragraph\">Because transparency is at the heart of our approach, you can consult our full contractual terms and conditions by downloading the official documents below.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/drive.google.com\/file\/d\/1igKHTPcWsYnvUbtIjcxY1DRWPYk6W-5U\/view?usp=sharing\" type=\"link\" id=\"https:\/\/drive.google.com\/file\/d\/1igKHTPcWsYnvUbtIjcxY1DRWPYk6W-5U\/view?usp=sharing\">Download General Terms and Conditions (PDF)<\/a><\/strong> &#8211; <em>The standard legal framework of the Commission de Litiges Voyages.<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/drive.google.com\/file\/d\/1EW1Z5b9aJb8seE3TAJoQzqhPiZ3Hpk35\/view?usp=sharing\" type=\"link\" id=\"https:\/\/drive.google.com\/file\/d\/1zHC6IMlpaKQXsl7o3LGgVwPmy49lonip\/view?usp=sharing\">Download Special Conditions (PDF)<\/a><\/strong> &#8211; <em>Specific terms and conditions for Nanoo Travel expertise.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"At Nanoo Travel, we believe that a successful trip begins with a relationship of trust. That&#8217;s why we&hellip;\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-27175","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our conditions and guarantees<\/title>\n<meta name=\"description\" content=\"Discover our general and special conditions of sale, detailing booking, cancellation and payment terms for our tailor-made trips.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nanoo.travel\/en\/general-and-special-conditions-of-sale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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